Every organization needs a customer service desk.

BAZ emPowerline is a service management solution from BAZ Software to address complaints, queries and service request from Customers, Sales Channel Partners, Employees, Business Associates, Suppliers and Remote Branches

For a category of complaint, an organization can set up central, regional and local service processes.

Each process enables consistent service delivery

Service levels can be defined for each process

Responsibility for each process can be assigned

Initiate workflow for resolution and track progress with history

Generate alerts to ensure timely fulfillment

With visible access across the geography, one can centrally monitor and control service delivery

Increase customer satisfaction and catch dissatisfaction at a brewing stage

Acquire data of continuous improvement, analysis and training

With an accompanied knowledge database, this is an ideal solution to address complaints, queries and service requests.