We offer 3 levels of support services with respect to our product deployment. The intent is to provide the level of support that is sufficient to support the installation leaving the customer power user team to concentrate on deriving the key benefits of the solutions rather than spending time and energy in product support and technical co-ordination.

L1 Support – is an end user enabler and is a telephone desk set up to support the end Users employees.
This telephone desk is supported from our office.

L2 Support – Application on-site support.
Our team is deployed on-site at the client premises and renders application management and power user support.

L3 Support – is the product technical support and covered under an annual contract